About NRG 

NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology.  We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming.  Together, we create with confidence. 

We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between:    

• Do what you love. With conviction. 

• Where discovery lives. And impact drives. 

• Celebrate difference. Cultivate belonging. 

• Big thinking. Collectively inspired. 

• Embrace the journey. Be human. 

We are seeking an innovative and insightful Director or Senior Director of UX Research to join our Devices and Services team. Our Devices & Services team is made up of world class researchers who bring unmatched industry expertise, a global perspective, and passion for the rapidly evolving technology space. This team works on research initiatives that help answer the most important strategic business questions for some of the world’s biggest technology brands.    

In this role, you will lead a wide range of UX research projects across the full lifecycle from proposal to report delivery. You will bring your UX research expertise, intellectual curiosity, storytelling ability, and human-centered approach to lead research initiatives that help solve our clients’ biggest challenges. If you are passionate about user research and believe in the importance of empathy—seeing users as more than just data points—and if you are constantly seeking deeper insights into the “why” behind behaviors, this opportunity is for you!  

• Lead UX research studies end-to-end, including: 

• Consulting on research methodology and project scope  

• Conduct stakeholder interviews and work sessions to gain a deep understanding of key business goals and KPIs  

• Developing moderator guides and questionnaires  

• Consulting with clients on the development of prototypes and experiences for testing 

• Moderating remote and in-person UX research studies  

• Analyzing research findings and delivering insights and recommendations to answer client questions   

• Designing presentations and presenting to clients  

• Serve as an internal expert and resource on UX research, helping to shape best practices for our UX research   

• Identify and develop UX research opportunities for new and existing clients. Cultivate and foster deep client relationships to successfully execute projects and drive overall business.  

• Serve as a trusted partner to clients, fully understanding their business objectives and strategically strengthening the relationship. 

• Help lead and develop a team, giving meaningful feedback on all aspects of a project and training analysts and managers across methodologies.  

• Collaborate with senior team members and providing oversight to junior team members in coordinating logistics with internal and external operations teams (programming, fieldwork, facilities, data processing), and partnering with these teams to drive projects forward on stringent timelines. 

• Experience – We’d love for you to have 7-10 years of hands-on experience designing and conducting a range of UX research activities 

• Your degree(s) – Ideally looking for a B.A./B.S. degree in areas such as Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field. 

• Passion – An enthusiasm for research, data driven approaches, and strategic thinking. You enjoy staying up to date on industry trends and developments. Small talking or deep diving on technology fuels you. 

• Research practitioner – In-depth understanding and experience with a range of complex qualitative and quantitative research methodologies in the UX space, including qualitative interviewing, diary studies, usability testing, focus groups, protoype and concept testing, and journey mapping. 

• Client-centric – Proven experience nurturing and building relationships with clients, understanding their goals and ensuring we deliver on those and confidently providing strategic guidance to them.  

• Leadership – You can mentor and inspire junior team members. 

• Data driven – Expert at working with data to identify trends and insights, including both structured (i.e. data and hard numbers) and unstructured (i.e. interviews and qualitative) data. Advanced data visualization skills using tools such as Excel, PowerPoint, Google Docs and Slides. 

• Data analysis techniques and software – Experience with the following data analysis techniques would be awesome: statistical significance testing, correlation analysis, multivariate analysis techniques (such as cluster/segmentation analysis) and conjoint and discrete choice analysis. Experience with statistical packages, like SPSS or Q, are a plus. 

• Communication and storytelling – Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view. 

• Curiosity and critical thinking – You are genuinely interested in seeking information on the “whys,” always digging for more information to understand what makes consumers tick. Whether it’s understanding why one marketing message is more effective than another or what consumers think we could be using AI for in the future, you can always find something interesting to sink your teeth into. Simply put, you love to learn. 

• Self-starter – Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. 

• Expert multitasker – Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects! 

• Hawk-eyed attention to detail – Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting. 

• Great Team Member – Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing. 

This is a full-time, exempt position. 

We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape.  

• Flexible/Remote work with optional usage of our great offices in Playa Vista and New York 

• Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s  

• Medical, Dental, and Vision Insurance Plans  

• 401K with company match 

• 12 weeks paid Parental Leave 

• Regular performance evaluations with opportunities for promotions and merit increases  

• Educational and training reimbursement plan and other training and professional development opportunities 

• Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) 

• Resources available for mental health, inclusive care and family building 

• NRGratitude – our company-wide employee recognition program 

• Regular team/company events and activities including annual summer and holiday parties 

• Pet friendly headquarters and pet insurance options  

Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.   

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $105,000-155,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.